Privacy Policy

Introduction

Harbour Nest is committed to protecting the privacy and confidentiality of personal information entrusted to us. This policy explains how we collect, use, store, and protect data in accordance with Singapore's Personal Data Protection Act (PDPA).

Information We Collect

We collect information necessary to provide quality elderly care services:

• Contact information: name, phone number, email address, residential address
• Health information: medical conditions, medications, mobility status, dietary requirements
• Emergency contacts: family members or designated individuals to reach in urgent situations
• Service preferences: cultural considerations, daily routine preferences, care requirements
• Communication records: correspondence with our team, care notes, service updates

How We Use Your Information

Your information enables us to deliver personalized, effective care:

• Providing contracted care services and coordinating with healthcare providers
• Maintaining accurate care records and tracking health observations
• Communicating with families about service delivery and care updates
• Ensuring care specialist teams have necessary information for continuity
• Meeting legal and regulatory requirements for elderly care services
• Improving service quality through analysis of care outcomes

Data Protection

We implement multiple safeguards to protect your information:

• Encrypted digital storage systems with access controls
• Staff training on confidentiality and privacy protection
• Strict access policies limiting data viewing to authorized personnel only
• Regular security audits and system updates
• Secure communication channels for sharing sensitive information

Your Privacy Rights

Under Singapore's PDPA, you have rights regarding your personal data:

• Right to access your personal data held by Harbour Nest
• Right to request correction of inaccurate information
• Right to withdraw consent for data use (subject to legal obligations)
• Right to request deletion after service termination (with exceptions for legal requirements)
• Right to restrict processing in certain circumstances

Data Retention

We retain personal data for as long as necessary to fulfill service obligations and legal requirements. Active client records are maintained during the service relationship. After service termination, records are retained for a minimum of seven years to meet healthcare documentation standards before secure deletion.

Third-Party Sharing

We share information only when necessary for care delivery:

• Healthcare providers involved in client treatment (with consent)
• Family members designated as authorized contacts
• Service providers supporting our operations (bound by confidentiality agreements)
• Legal authorities when required by law

Cookies

Our website uses cookies to improve user experience. For detailed information about cookie usage and management, please see our Cookie Policy.

Policy Updates

We may update this privacy policy to reflect changes in our practices or legal requirements. Significant changes will be communicated to active clients. The "Last Updated" date indicates the most recent revision.